Why no one reads the manual, how you can make it better, and how it all ends up at tech support anyway.

Hi there!

During a recent move, I had to clean out a whole storage closet filled with boxes. Those boxes came from the tech gadgets I had acquired over the years, my phone, laptop, old laptop that had died in the meanwhile, tablet, ... I kept them just in case one of them broke while still under warranty and I could send it back and get a new one... wishful thinking. And all the way at the bottom of each box, underneath the plastic, I found unopened manuals. I didn't even open the Quickstart guides. Does that look familiar to anyone?



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